Carpet Cleaning is a hyper competitive business. Because of the competitiveness, constant start-ups (due to low barrier to entry) and bait and switch operators (the ’5 Rooms for $49.95′ guys), we often find ourselves having to explain our pricing and services. This is understandable. As a consumer you are bombarded with advertising that states big promises and incredible ‘value’. I’m hoping with this post that we can better explain what differentiates us from the other guys. The services we offer, how we price and more.
The most important thing I emphasize with new customers is that we are not your typical carpet cleaning company. Services provided, cleaning processes and pricing are what need to be distinguished.
Our service is all inclusive. This means that we provide a complete cleaning. When we enter your home or business we perform all the steps necessary to get your floors cleaned. In short, this includes a pre-vacuum, pre spray of all areas with special treatment for spots and stains, we agitate all traffic lanes, we use a terry pad extraction and finally post vacuum and groom your carpet.
This is all done for one quoted price. We do not walk into your home and give you a sales presentation. When you call us to book an appointment we ask several questions (size of home, pet stain/odor issues, red and dye stains, etc.) so we can give you a solid accurate estimate. We are not commission based cleaners. We are simply cleaners that are dedicated to making your carpet looking great so that you will call us again and hopefully let others know that we did a good job.
It’s also important to understand that we offer low moisture cleaning. Specifically we offer what is known as encapsulation cleaning. Encapsulation allows us to use about 60% – 70% less water than the typical carpet cleaner. This benefits the consumer for several reasons.
The first and most obvious is that the carpet dries a lot faster – on average it dries in about 60 minutes. Second, the low moisture aspect insures that the dirt will not come back. It is properly extracted from your floors to our pads. Finally, it’s better for the environment and healthier for your home. Leaving your carpets wet having to take several hours to dry is not always a good thing (not to mention running the risk of dirt returning a day or two later because the moisture was never fully extracted). Also, living in the middle of the desert means that we really need to be careful with how much water we use. The less, the better. Wikipedia has a great entry on carpet cleaning. It talks about various methods including encapsulation.
On top of all that, our process just plain does a great job!
Last – but certainly not least – is our pricing.
Many of our online ads say the same thing: ‘No Hidden Fees – No Travel Charges – No Surprises!’
We mean this. Our specials are exactly that – special. Many customers are literally shocked when we finish the job and hand them an invoice for the quoted price. We’re just glad they’re happy with our work!
Yes, we offer carpet protector, sure we do an awesome job of getting out pet odor. We do it all then some! Just tell us what you need, what you expect, and when you want the work done.
We will always do the best job possible.
